Digital support for relatives frees up staff resources
Relatives of elderly citizens have embraced a new platform that allows them to check on the health and well-being of their family members. The municipality of Fredericia in the Region of Southern Denmark has had a very positive response to a new digital platform for elderly citizens and their relatives. The web-based solution, KMD Nexus Citizen
portal, enables elderly citizens and their relatives to check on a number of care-related issues – from medical prescriptions to scheduled visits by home-care staff. The portal is accessible via a cell phone, tablet or desktop computer and is particularly popular among relatives who account for 75 percent of the users. “Relatives are incredibly happy with the possibilities this solution offers. In particular, they use the portal to check on their elderly family members as not everyone has the opportunity to visit their family frequently, for example due to geographical distances.” – Bodil Grøn, Project Manager in Care in the Municipality of Fredericia. The solution has made everyday life easier for the home-care staff, because they get fewer ‘routine’ phone calls from relatives who want to know how things are. This has freed up time and added resources to develop new service initiatives. An analysis published in co-operation with the DaneAge Association concludes that, on a national level, the majority of relatives demand more digital tools in everyday life to support their elderly family members. The learnings from Fredericia will now be used to
further develop digital solutions in the rest of Denmark.
portal, enables elderly citizens and their relatives to check on a number of care-related issues – from medical prescriptions to scheduled visits by home-care staff. The portal is accessible via a cell phone, tablet or desktop computer and is particularly popular among relatives who account for 75 percent of the users. “Relatives are incredibly happy with the possibilities this solution offers. In particular, they use the portal to check on their elderly family members as not everyone has the opportunity to visit their family frequently, for example due to geographical distances.” – Bodil Grøn, Project Manager in Care in the Municipality of Fredericia. The solution has made everyday life easier for the home-care staff, because they get fewer ‘routine’ phone calls from relatives who want to know how things are. This has freed up time and added resources to develop new service initiatives. An analysis published in co-operation with the DaneAge Association concludes that, on a national level, the majority of relatives demand more digital tools in everyday life to support their elderly family members. The learnings from Fredericia will now be used to
further develop digital solutions in the rest of Denmark.
